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OPT is a management consulting firm located in Los Angeles County, California, which primarily provides ISO 9000, AS 9100, QS 9000, ISO 14000, and TL 9000 training, auditing, consulting, and other quality and manufacturing related services to manufacturing, processing, distribution and service firms catering to a wide spectrum of industries.

OPT team includes experienced professionals and executives with proven records of success. OPT with its number of professional auditors, consultants and associates has the knowledge, skills, credentials, and business expertise to provide highly qualified assistance to all types and sizes of firms in various industries, on a competitive basis.

OPT has helped companies refine their systems to add value to their organization. Our associate consultants, instructors, and auditors are strategically located throughout California as well as in other states, and are immediately available to serve clients or travel to client facilities regardless of their location.

OPT is Your Strategic Partner

Providing Technological Solutions

Through Quality Professionals

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ISO 9001:

Internationally recognized quality systems standards for industries involved in the design and development, manufacturing, installation and servicing of products or services. Certification to the standard recognizes a company's commitment to quality and customer satisfaction.

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WHAT IS ISO :

ISO, which stands for International Organization for Standardization, is a non-governmental organization established in 1947 and headquartered in Geneva, Switzerland. The mission of ISO is to promote the development of standardization and related activities in the world with a view to facilitate the international exchange of goods and services, and to develop cooperation in the spheres of intellectual, scientific, technological and economic activity.

ISO first published its quality assurance and quality management standards in 1987 and then republished an updated version in 1994. The standards have just been revised again and the updated version was released on December 15, 2000. The purpose of having ISO standards is to facilitate international commerce by providing a single set of standards that people everywhere would recognize and respect.

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International Standards for Quality Management Systems :

ISO 9001 is a set of standards for a Quality Management system that is accepted around the world. Approximately over 100 countries have adopted ISO 9001 as national standards. The standards apply uniformly to companies in any industry and of any size, and encompasses companies that design, develop, manufacture, install and service products or services.

Why is international standardization needed?

The existence of non-harmonized standards for similar technologies in different countries or regions can contribute to a wide variation in level of quality and service. Export-minded industries have long sensed the need to agree on global standards to help rationalize the international trading process. This was the origin of the establishment of ISO standards.

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Benefits of ISO Standards?

Many customers now require their suppliers to become registered to ISO standards and because of this, registered companies find that their market opportunities have increased. In addition, a company's compliance with ISO standards insures that it has a sound Quality Management system, and that's good business.

Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs due to lower scrap, rework and repairs and increased demand for their products and services and hence ISO adoption became good business improvement strategy.

ISO 9000 registration is rapidly becoming a must for any company that does business in Europe, Asia, and North America. Many industries require registration by their own suppliers. There is a growing trend toward universal acceptance of ISO 9001 as an international standard.

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Consulting Services for ISO 9001:2000

For organizations contemplating to initiate ISO 9001:2000 standard compliance, we provide complete implementation services from A to Z. Our expert consultants start with a Gap Analysis assessment to determine your exact needs. In addition, we provide general orientation of the standard, documentation of your system, training of employees; facilitate implementation and a full system assessment to determine readiness for certification. We even help you select a registrar and assist you during the on-site certification assessment.

For organizations looking to upgrade their system to the new ISO 9001:2000 standard, our expert consultants perform a Gap Analysis Assessment to identify the level of noncompliance between your current quality management system and the requirements of the new standard. This serves as a benchmark and a checklist for fine-tuning your quality management system to assure successful implementation in a timely manner by eliminating non-value adding activities and false starts.

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Program Description:

We add value through superior program Management and by offering a full array of professional and technical services.

Our Quality Management System Implementation Program is typically a Six Phase Process:

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* Quality System Documentation review

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* Gap Analysis Findings Review with

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* Review of existing system in comparison to

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* Conduct executive management and mid

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* Selection of system implementation Teams:

Guide in selection and establishment of

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* Establish Management System

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* Develop/Revise Management System

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Executive Management

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Staff/Employees

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Internal Audit Teams

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Initial release of documentation for implementation

Facilitate interpretation and understanding of documents

Facilitate implementation, establishment of records, collection of data

Gather feed back and review for gaps

Update documentation to incorporate changes

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Plan and schedule internal audits

Facilitate performance of internal audits

Document deficiencies and gaps

Initiate corrective actions

Verify and close corrective actions

Feedback for Management Review

Management Review of compliance and effectiveness

Facilitate certification audit by the registrar

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QS 9000:

Quality systems standards for suppliers to the automotive industry. Jointly developed by Chrysler, Ford and General Motors, this quality system provides for continuous improvement, emphasizing defect prevention and reduction of variation and waste in the supply chain.

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What is QS 9000?

QS-9000 is a series of mandatory quality system standards developed by Chryslers, Ford and General Motors for suppliers to the automotive industry.

QS 9000 is a more prescriptive version of ISO 9001, and reflects the demands of the automotive industry. QS 9000 requires specific quality planning and additional standard quality control techniques to be in place in order to achieve compliance. There are seven QS-9000 documents and all of them must be referenced in order to gain a complete understanding of what is required." The QS-9000 standard was released in 1994 as an accumulation of existing requirements of Chrysler's Supplier Quality Assurance Manual, Ford's Q-101 Quality System Standard and General Motors' NAO Targets for Excellence.

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The QS-9000 standard makes reference to other required AIAG standards including:

* Quality System Assessment

* Measurement Systems Analysis Reference Manual

* Statistical Process Control Reference Manual

* Potential Failure Mode and Effects Analysis Reference Manual

* Production Part Approval Process

* Advanced Product Quality Planning

* Control Plan Reference Manual

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QS-9000 is an interpretation and extension of ISO 9001. Its requirements are specific to the auto industry and are more rigorous in their demands. QS-9000 is divided into three major sections:

ISO 9001-Based Requirements:

There are 20 elements in this section that relate to how the system operates and how well it is performing. Automotive-specific requirements are added to this section and are found as sub clauses under related elements.

Sector-specific Requirements:

This section addresses the Production Part Approval Process, Continuous Improvement, and Manufacturing Capabilities.

Customer-specific Requirements:

This section contains the requirements that are unique to each of the Big Three Automakers (Chrysler, Ford, & General Motors). These requirements are primarily auditable by the customer.

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How is it different from ISO 9001?

QS-9000 is a guidance document as is ISO 9000. QS is ISO 9001 plus automotive requisites as the added dimension. The goal of QS-9000 is the development of fundamental quality systems that provide for continuous improvement, emphasizing defect prevention and the reduction of variation and waste in the automotive supply chain

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ISO 14000:

Environmental management systems standards for companies seeking recognition as environmentally conscious. This standard identifies environmental aspects of an organization's activities, products and services and their relative significance. Environment management topics covered by the standard include;

Environmental performance evaluations, life cycle assessment and environmental auditing.

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What is ISO 14000?

What are ISO's Environmental Management Standards?

ISO Environmental Standards (EMS) are a series of standards and guidelines published in 1996 by the International Organization of Standards (ISO) which includes environmental management system, eco-leading, environmental auditing, life cycle assessment, environmental performance evaluations and environmental aspects in products standards. The ISO 14000 standards do not prescribe environmental performance targets, but instead provide organizations with the tools to asses and control the environmental impact of their activities, products or services

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According to ISO 14001, there are six key elements of an EMS:

An Environmental policy: In which the organization states its intentions and commitment to environmental performance.

* Planning: In which the organization analyzes the environmental impact of its operations.

* Implementation and operation: The development and putting into practice of processes that will bring about environmental goals and objectives.

* Checking and Corrective action: Monitoring and measurement of environmental indicators to ensure that goals and objectives are being met.

* Management Review: Review of the EMS by the organization's top management to ensure its continuing suitability, adequacy and effectiveness.

* Continual Improvement

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What are the Benefits of ISO 14000?

ISO 14000 gives you the tools to monitor and improve an organization's impact on the environment. It helps organizations:

Enhance image and market share.

Meet customer registration requirements.

Improve cost control.

Assure customer of organization's commitment to demonstrate

environmental management.

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AS 9100:

Quality systems standards for the aerospace industry. AS 9100 standard is designed to meet stringent, complex and unique demands of the aerospace industry from commercial aviation to defense.

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What is AS 9100?

Background on AS9100?

AS9100 is the basic quality system standard for the aerospace industry. Published by the Society of Automotive Engineers initially in May 1997 as AS9000 and later revised in November 1999 as AS9100. This document standardizes the quality system requirements of the aerospace industry. It is based on input from a group of major aerospace suppliers (Boeing, Lockheed Martin, Northrop Grumman, GE Aircraft Engines and others).

AS9100 is composed of the international ISO 9001 standard with additional requirements and notes specifically applicable to the aerospace industry

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Why AS9100?

Aerospace is significantly more safety and quality sensitive than most other industries. Prime contractors believe ISO alone is not sufficient to define supplier quality system requirements. AS9100 takes

ISO 9001:1994 verbatim and adds aerospace specific clauses and notes (to clarify language or offer alternatives to satisfy the requirement) to the basic ISO 9001:1994

The Federal Aviation Administration (FAA) believes ISO 9001 alone is not adequate to meet regulatory requirements and FAA expectations. FAA has indicated that they will accept AS9100 under defined circumstances including:

*Primes maintain liability and responsibility

*Primes must demonstrate oversight of all third-party audits

*Criteria for acceptance of demonstrated compliance must be defined

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The Department of Defense (DOD) accepts ISO 9001, however, DOD expects more than ISO 9001 at primes. The DOD has expectations of advanced quality systems from prime contractors, and many DOD requirements (i.e., configuration management) are added by other required specifications. In addition to contractual requirements, DOD primes have a significant financial exposure with regard to supplier quality.

With major primes on board, companies at all levels in the aerospace supply chain will need to adopt this standard to keep up with the worldwide changes in standardization and stay competitive in the industry.

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TL 9000:

Quality system standard specifically designed for the telecommunications industry. Similar to ISO 9001, TL 9000 has some differences, notably inclusion of metrics. Certification to TL 9000 is a symbol of excellence for telecommunication companies.

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What is TL9000?

TL 9000 defines the telecommunications industry's quality system requirements for the design, development, production, delivery, installation, and maintenance of products and services. Included in TL 9000 are performance and cost-based metrics that measure reliability and quality performance of the products and services.

A consortium of telecommunications companies on June 9, 1998 launched TL 9000, a new set of quality requirements based on ISO 9001 and telecommunications quality standards that will be applicable to more than 10,000 telecommunications industry suppliers and service providers worldwide.

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The consortium, The Quality Excellence for Suppliers of Telecommunications Leadership Forum (QuEST), was initiated in 1996 by Bell Atlantic, BellSouth, Pacific Bell and Southwestern Bell to develop, with their suppliers, a harmonization of quality requirements within the telecommunications supply chain. TL 9000 addresses all elements of quality management that pertain to hardware, software and services.

The QuEST forum used ISO 9001 as a baseline and the requirements of existing industry standards and practices in developing the TL 9000 requirements. The development of sector-specific requirements for hardware, software and services quality system and metrics requirements is an essential part of TL 9000.

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TL 9000 applies to all suppliers of telecommunications hardware, software and services. Therefore, TL 9000 Quality system requirements allow for registration to the hardware, software and services quality system requirements, or any combination of the three categories:

* TL 9000-H (hardware quality system requirements and metrics)

* TL 9000-S (software quality system requirements and metrics)

* TL 9000-V (services quality system requirements and metrics)

What are the benefits of TL 9000?

Telecommunication Service providers, their customers, and their suppliers receive a number of benefits, including:

* Enhance customer/supplier relationships.

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* Continuous improvement of service to customer.

* Standardization of quality systems, worldwide.

* Overall cost reduction and increased competitiveness.

* Uniform performance and cost based metrics

* Superior competitive position for conforming suppliers.

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AUDIT SERVICES:

OPT performs periodic internal audits, Pre-Assesments, Gap Analysis Assesment, Supplier/Vendor Audits for organizations who are not adequately staffed to perform this activity. Our auditors perform audits based on your documented quality system requirements and provide you with formal audit reports. Audit reports include findings and observations. Our auditors also review the audit results with the management personnel and give recommendations for effective corrective and preventive action.

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Audit Services:

Benefits of Outsourcing your Internal Quality Audit activities

It is both cost effective and convenient. It reduces the overall cost of managing an Internal Audit program (training cost, auditor turnover, delinquent audits, unqualified auditors, biased audit reporting.)

We take charge of your Internal Audit program and eliminate the frustration of managing the internal audit program.

Certified auditors with complete objectivity provide maximum benefits derived from audit activities.

Since quality is about improving and not just about compliance, organizations receive expert recommendations from our professional auditors during internal audits to improve your quality system.

In most companies employees are already stretched in their job capacity and can not perform internal audits on a timely basis. We provide strength to your quality system through consistent implementation of systematic internal quality audits.

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Audit Services Provided by OPT:

* Internal Audits

* Pre-Assessments

* Subcontractor/Vendor Audits

* Gap Analysis Assessments

Activities Performed by OPT:

* Establish and maintain internal audit program

* Plan and Schedule audits

* Prepare audit checklist

* Deploy auditors to perform scheduled audits

* Prepare formal audit reports

* Report audit results to management

* Review audit findings and observations

* Suggest corrective and preventive actions

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LEAN MANUFACTURING:

A philosophy which radically enhances the productivity, efficiency, quality, delivery, and speed of a manufacturing facility. Lean Manufacturing implementation results in enhanced capacity, higher profitability and increased market share.

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LEAN MANUFACTURING:

Lean Manufacturing is a major business strategy which, through operational excellence, eliminates waste to decrease time between a customer order and shipment. If successfully implemented, it can make radical improvements in profitability, customer satisfaction, timeliness, employee morale, and many other segments of a company.

Lean manufacturing concepts were developed and nurtured by production system principles originated at Toyota.

These principles have been adopted by numerous companies worldwide.

Companies in manufacturing as well as in services and administration sectors have enjoyed its benefits.

By applying basic principles of lean manufacturing 50-70% improvements in productivity, floor space, working capital, quality and safety can be achieved within a 1-2 year period.

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Key concepts utilized during Lean implementation:

* Continuous improvement

* Kanban Materials systems

* Team Training/Problem solving

* 5S and visual controls

* Setup time reduction

* Plant layout and material flow

* Supply chain management

* Automation/scrap and rework reduction

The goal of lean manufacturing is to develop an organization's culture which thinks and breaths "continuous improvement and strives to reduce waste" as part of everyday life.

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Gap Analysis

Implementation

Internal Auditor Training

Document Control

Pre-assessment

On/Off site Training

Internal Audits

Documentation Compliance Review

Management Review

SPC

Corrective & Preventive Action

Supplier Evaluation & Maintenance

Lean Manufacturing

PO Box 2007 Covina, CA. 91722

Ph: 909-394-6113 Fax: 909-394-6114

E-mail: opt@optsolutions.net

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Technical Support:

tech@optsolutions.net

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OBJECTIVES :

Acquire the knowledge and techniques necessary to prepare your organization for certification to the new revision of ISO 9001:2000.

Acquire a detailed understanding of the requirements.

WHO SHOULD ATTEND?

The course is intended for ISO Management Representatives,

Lead Auditors, Internal Auditors, Quality Managers, Quality Engineers, ISO program coordinators and implementation staff.

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* An ability to identify what needs to be done to upgrade the ISO 9001:94

based quality management system to ISO 9001:2000

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* A review of the ISO 9001:2000 requirements

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KEY SESSION TOPICS :

Upon successful completion of this course participants will be provided with:

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* Ability to plan and manage the transition project - an understanding

of process and system approach

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KEY SESSION TOPICS :

Upon successful completion of this course participants will be provided with:

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* Ability to identify the processes needed in the quality management

system and their sequence and interactions

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* Understanding of the management system principles including the

concept of continual improvement

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* Understanding of broad changes

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* Update on the revision process

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KEY SESSION TOPICS :

Course Content:

0ĺ# 1* Detailed review and interpretation of the requirements of ISO 9001:2000

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* Effective planning approach to the transition

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* Correspondence between the 1994 and 2000 revision clauses

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* Implementation strategy

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Course Benefits :

Approval of this course by RAB ensures satisfactory meeting of continuous professional development requirements for RAB-certified auditors. Attendees will gain an understanding of:

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Differences between the 1994 and 2000 versions of the ISO 9001:2000 Series of Quality Management System Standards

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Transitioning in the principles and practices of auditing to the new requirements in ISO 9001:2000

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Auditing against the new requirements

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Key Session Topics :

* Role and purpose of a quality management system (QMS)

* Eight quality management principles

* Revisions to the ISO 9001:2000 series of standards

* Requirements of ISO 9001:2000

* Differences between the requirements of 1994 and 2000 Revision.

* Implications of revisions on auditing techniques

* Review of process auditing techniques

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Who should attend?

RAB-certified QMS auditors

First, second-, and third-party auditors

Audit team leaders

Quality system managers

Others interested in learning more about process auditing and the revisions to the year 2000 ISO 9001:2000 quality system management standards

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This course when conducted on-site includes an actual on-site audit of the facility. Continuous assessment of attendees understanding and participation and an exam on the final day is conducted as part of certification.

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This is an IATCA approved Lead Auditor course. This course provides an understanding of the processes and procedures needed to audit quality management systems according to the ISO 9001:2000 standards. Using workshops, discussions and case studies, learn the conduct and roles required of a professional lead auditor; how to structure, plan and time an effective audit; and how to evaluate and communicate the audit findings.

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This 36 hour course includes these key session topics:

Introduction to the audit system and requirements of the

ISO 9001:2000 standard. Key principles of planning and conducting audits and implementing an audit system.

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Content and Structure of a Documented Quality System; quality manuals, procedures, work instructions, quality plans, forms and their interrelationships.

How audits fit into the overall quality management system

Role of management in the review of auditing and monitoring of the overall quality system.

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Classification of audit findings.

Effective communication skills during the audit presentation.

Classification of audit findings.

Effective communication skills during the audit presentation.

Conduct and roles of an auditor/ lead auditor.

How to develop and use checklists during an audit.

How to develop and present nonconformance reports.

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How the ISO 9001:2000 series is established to apply to a wide variety of circumstances.

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Who should attend?

Individuals seeking Lead Auditor Certification.

Quality Professionals.

Consultants of ISO 9001:2000.

Management Representatives.

Anyone who will be team leader on internal audits.

Individuals responsible for helping their company attain or retain

ISO 9001:2000 certification.

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Who should attend?

Personnel responsible for overseeing their internal audit program.

Management personnel seeking to get more value out of their internal audit system.

Personnel seeking in-depth knowledge of the ISO 9001:2000 standards and its requirements.

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Objectives:

* Become familiar with the history and the current status of

ISO 9001:2000

* Acquire a basic understanding of the requirements and the

differences between the 1994 and 2000 versions of the

ISO 9001:2000 series of standards.

* Gain an insight as to how registration may affect and benefit

their company.

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Who should attend?

Public courses are for decision makers and others gathering data

for their company about the standard. In-house courses are for

management and key staff, but can also be customized to address

all employees.

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Key Session Topics:

This overview course will address the basic myths that generate

much of the confusion and controversy about the standard. Then

follows a review of the standard's development, purpose, structure

and supplements. Get the national and international update on the

growth and acceptance of the standard.

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The Overview takes a look at the benefits and costs associated with achieving ISO 9001:2000 registration.

Role and purpose of a quality management system (QMS).

Eight quality management principles.

Revisions to the ISO 9001:2000 series of standards and requirements of ISO 9001:2000 standards.

Differences between the requirements of the 1994 and 2000 versions.

Implications of revision on process oriented auditing techniques.

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ISO 9001:2000 emphasizes on how the supplier shall establish and maintain documented procedures for planning and implementing internal quality audits to verify whether quality activities and related results comply with planned arrangements and to determine the effectiveness of the quality system.

Internal Auditing is designed to increase the participants understanding of auditing techniques. Using interactive workshops, simulated audits, tutorials and case studies, attendees will develop practical audit skills, improve evaluation and communication skills, refine reporting skills and increase their ability to implement corrective action programs.

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This two-day course when conducted on-site includes an actual on-site

audit of the facility. Continuous assessment of attendee

understanding and participation and an exam on the final day is conducted as part of certification.

Key Session Topics:

Coordinating a quality management system audit against ISO 9001:2000.

Principles of The Quality Management System

Objectives of internal auditor training program

Constructing an audit program

Planning, preparing and performing an audit

Effective auditing techniques

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Evaluating and classifying audit findings

Methods for improving communication skills during the audit presentation

Reporting the findings and evaluations

Developing and implementing corrective action programs

Training and qualifying internal quality auditors

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Who should attend?

Quality Professionals

Consultants of ISO 9001:2000

Management Representatives

Line Managers

Anyone who will perform internal audits

Individuals responsible for helping their company attain or retain

ISO 9001:2000 certification

Management personnel seeking to get more value out of their

internal audit system.

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"When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of meager and unsatisfactory kind."

Lord Kelvin 1883

OPT can help you understand that statistical process control (SPC) involves more than just using a variety of control charts. According to Shewhart, acknowledged father of control charts: "A phenomenon will be said to be controlled, when through the use of past experience, we can predict, at least within limits, how the phenomenon may be expected to behave in the future."

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Statistical process control (SPC) is used to drive action. Inappropriate action can make a situation worse. Knowing when to take action and what kind of action is one of the key objectives of statistical process control (SPC). In statistical process control (SPC) there are a number of different control charts each of which performs best for a particular kind of data. Learn to apply the right control chart for any situation.

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The training includes learning to create, use and interpret:

X bar and R control charts

Pareto Analysis

Histogram

C control charts

P control charts

np control charts

u control charts

Learn when to use each type of chart to achieve

process control and improve process capability.

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Participant will learn the production approach that is based on using multi-skilled workers, highly flexible equipment, variable techniques, and extremely adaptable organizations to manufacture increasingly diverse products with measurable improvements in safety, quality, delivery, cost

and employee morale.

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Key session topics:

* Overview of lean production concepts

* Workplace management practices (5-S)

* Lean inventory control (kan-ban)

* Plant layout techniques

* Overcoming resistance to change

* Set-up reduction (SMED)

* Poka Yoke (mistake-proofing)

* Waste and rework reduction

* Continuous improvement techniques

* Communication strategies and the 'visual factory'

* Kaizen and other team activities

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Benefits:

* Learn ways to identify waste in process

* Learn how employee involvement can make dramatic contribution to

achieving a lean environment

* Learn continuous improvement techniques that never quit (PDCA)

* Design a lean production layout plan

* Create Poka Yoke (mistake-proofing) designs that will slash

waste and scrap costs to improve quality

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Benefits:

* Learn team leader and team facilitator skills

* Develop a strategic plan to implement a lean environment

* Develop a strategy to effect improvements in a selected process

* Learn about incentive systems in a lean environment

* Discover performance measures suitable for lean manufacturing

* Learn the importance of developing multifunctional employees

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This course provides an understanding of the AS 9100 standards for the aerospace industry and its applications. It provides awareness of the current Civil and Military aerospace requirements including FAA and Military Standards links to AS 9100 and their implications regarding Airworthiness, Product Integrity and Safety.

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Key session topics:

* Understanding of specific aerospace requirements

* Detailed review and interpretation of the requirements of AS 9100

* Effective planning for transitioning to AS 9100

* Implementation strategy

* Regulatory requirements interaction with AS 9100

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